Terms of use

Who these terms cover

In these terms, we, us and our mean WorkWords Content, trading at workwords.com.au. You and your mean you — a client, visitor or anyone else using this website.

These terms govern your use of this website only. If you engage us for work, that engagement is governed by the contract or proposal we sign with you, not by this page. Where the two differ, your contract wins.

Changes to these terms

We may change, add to or remove parts of these terms at any time. Check back before you use the site so you know where you stand. We will flag significant changes where we can. If you keep using the site, we will treat that as your acceptance of the terms as they stand.

Our content is general information, not advice

Everything we publish here — blog posts, guides, research studies, checklists, downloads — is general in nature. It is written for a broad audience, not for your organisation, your report or your circumstances.

Do not treat it as professional advice. It is not a substitute for engaging us, a lawyer, an accountant or another adviser who knows your situation. If you want advice you can rely on, talk to us and we will scope the work properly.

Disclaimer

To the fullest extent the law allows, we exclude all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

We do not warrant that the site, or the documents, goods or services available through it, will be free of errors, that defects will be fixed, or that the site or its server is free of viruses or other harmful components.

We work hard to keep the information here accurate, reliable and current. Even so, we make no representations about the accuracy, suitability, reliability or correctness of anything on the site, or about the results of using it.

The cost of any servicing, repair or correction arising from your use of this site is yours to bear, not ours. The law in your state or territory may not permit some of these exclusions, particularly of implied warranties, so parts of this section may not apply to you. Either way, you are responsible for understanding the risk you take in using this website or anything offered through it.

Limitation of liability

It is a condition of using this website that you accept we are not legally responsible for any loss or damage you suffer in connection with it — whether from errors or omissions in our content, from any goods or services we offer, or from any other use of the site. That includes anything you do on the strength of third-party content, links, comments or advertisements.

Your use of, or reliance on, any information or material on this website is entirely at your own risk.

It is your responsibility to satisfy yourself that any product, service or information available through this site meets your needs. Content may contain inaccuracies or errors, and we exclude liability for those to the fullest extent the law allows.

Your rights under Australian Consumer Law

Nothing on this page excludes, restricts or modifies any right you have under the Competition and Consumer Act 2010 (Cth) that cannot lawfully be excluded.

For the purposes of Schedule 2 of the Australian Consumer Law — in particular sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A — our liability for breach of a term of this agreement is limited to one of the following, at our election: supplying the goods or services to you again, replacing the goods, or paying the cost of having the goods or services supplied to you again.

You must be over 18 to use this website or to buy anything through it.

Buying the book

We sell Write better: how to cut the crap and say what you mean as a physical book and as a digital download. This section applies to those sales.

Delivery

Physical copies are sent by Australia Post or a reputable courier once we receive full payment. Delivery usually takes between 2 and 14 days, depending on the option you choose. If an order is damaged in transit or does not arrive, take it up with the carrier in the first instance. We are not responsible for goods damaged in transit or not received, and we replace lost or damaged items at our discretion.

Digital copies are delivered immediately. There are risks inherent in downloading any software or digital file. If you have trouble downloading, contact us and we will try to help.

Returns and refunds

We handle returns and refunds in line with Australian consumer protection law.

If you want to return an order, tell us within 7 days of purchase and give us a reason. If we cannot resolve your complaint or otherwise help, we will process a refund once we receive the goods back. Unopened goods are refunded in full. We process refunds promptly, paid by the same method you used to pay.

Links to other websites

From time to time we link to other websites, advertisements and information for your convenience. A link does not imply sponsorship, endorsement, approval or any arrangement between us and the owners of those sites, and we take no responsibility for what you find there.

This site may also carry information or advertisements supplied by third parties. We accept no responsibility for any information or advice a third party gives you directly. Where we point you to someone, we are making a recommendation only — not giving advice, and not taking responsibility for advice you receive as a result.

Copyright and trade marks

This website contains material we own or license, including the design, layout, look, appearance, trade marks and graphics. We expressly reserve all copyright and trade marks in the documents, information and material on the site, and we reserve the right to act if you breach these terms.

You may not reproduce our content for sale or for use by a third party. In particular, you may not republish it, upload it, transmit it electronically or otherwise distribute any material, document or product available for download here.

Redistribution or reproduction of any part of this site is prohibited, with two exceptions:

• you may print or download extracts to a local hard disk for your own personal, non-commercial use
• you may pass content to individual third parties for their personal use, as long as you credit this website as the source

You may not distribute or commercially exploit the content without our express written permission, and you may not transmit it or store it on any other website or in any other electronic retrieval system.

Competitors

If you are in the business of producing similar documents, goods or services for a fee — to business or domestic users — then you are our competitor.

We do not permit you to use or access this website, to download documents or information from it, or to obtain that material through a third party. If you breach this term, we will hold you responsible for any loss we sustain and accountable for any profit you make from that use. We reserve the right to deny any person access to our website, services or information at our discretion.

Your privacy

We are committed to protecting your privacy, and we follow the Australian Privacy Principles. How we collect, use, store and share your personal information is set out in full in our privacy policy — please read it.

You can ask us to change your details at any time by emailing us.

General

Whole agreement

These terms are the whole agreement between you and us about your use of and access to this website and everything on it. No other term forms part of this agreement unless legislation of the Commonwealth, a state or a territory requires it. All implied terms are expressly excluded, except those implied by statute that cannot be excluded.

If a term is unenforceable

If any clause above would be illegal, void or unenforceable under a statute in a particular state or territory, that clause does not apply there and is treated as never having been included in these terms in that place. If the same clause is legal and enforceable elsewhere, it stays fully in force there. Excluding a term this way does not affect the enforceability or meaning of the rest of these terms.

Jurisdiction

This agreement and this website are subject to the laws of Queensland and of Australia. If a dispute between you and us results in litigation, you must submit to the jurisdiction of the courts of Queensland.

Contact us

Questions about these terms? Email admin@workwords.com.au. We respond within two business days.

Last updated 26 August 2026.