by [email protected] | 23 Oct, 2016 | Complaint mangement, Marketing, PR, Small business, Social media |
Turning complainers into advocates – a step-by-step guide to managing complaints How many times have you thought about writing a complaint to a business? How many times have you actually done it? If you receive a complaint, think about how angry or frustrated that...
by [email protected] | 3 Aug, 2016 | PR, Small business |
If you find yourself going viral for all the wrong reasons, Karl Stefanovic is your unlikely role model for taking responsibility and getting on with fixing the mess. So Karl Stefanovic of The Today Show messed up. Hardly a newsflash (he’s kind of made a career out of...
